Medical Laboratory Assistant (MLA)
Job DescriptionNucleus Healthcare is seeking a qualified Clinical Laboratory Assistant to join a prestigious academic health system in Columbia, MO.
Not only is the health system ranked as one of Becker's Hospital Review's 150 Top Places to Work in Healthcare for three consecutive years, but it also values the importance of work-life balance and professional growth for its employees.
Take the next step in your career and thrive in an environment where you are respected, challenged, and offered endless opportunities to define your career path! Benefits that matter.
Paid-for tuition from the local top-rated university.
Up to 75% for you and 50% for spouses and children 8% match on 401(k) 100% paid leave for parents and caregivers for up to four weeks - effective January 2024 Comprehensive health and wellness benefits, including mental wellness support.
4 Personal Days, 12 Sick Days, 17 PTO days for 0-5 years, and 22 PTO days for 5
years Job DescriptionCall center-based coordination of laboratory communications through various systems and reference resources.
Serve as a liaison for the laboratory by investigating, analyzing, triaging, and resolving highly technical inquiries from clinicians, reference laboratories, pathologists, family members, patients, and additional internal and external customers.
Facilitate laboratory information exchange by handling incoming and outgoing interactions and ensuring completeness and accuracy of documentation of such interactions.
Provide superior customer service while coordinating and responding to all requests courteously and timely.
Effectively and efficiently manage incoming calls by responding proactively, thinking critically, acting creatively, and taking independent initiative.
Perform duties consistent with written policies, procedures, and regulatory requirements.
Required QualificationsA minimum of one year of experience in a medical office, hospital, medical call center, or similar customer service environment is required.
Education may be used in lieu of work experience.
Laboratory experience and/or MLT licensure are preferred.
Physical DemandsThe physical demands described here are representative of those that must be met with or without reasonable accommodation.
The performance of these physical demands is an essential function of the job.
The employee may be required to ambulate, remain in a stationary position, and position self to reach and/or move objects above the shoulders and below the knees.
The employee may be required to move objects up to 10 lbs Recommended Skills Call Centers Communication Customer Service Networking Regulatory Requirements Self Motivation Estimated Salary: $20 to $28 per hour based on qualifications.
Not only is the health system ranked as one of Becker's Hospital Review's 150 Top Places to Work in Healthcare for three consecutive years, but it also values the importance of work-life balance and professional growth for its employees.
Take the next step in your career and thrive in an environment where you are respected, challenged, and offered endless opportunities to define your career path! Benefits that matter.
Paid-for tuition from the local top-rated university.
Up to 75% for you and 50% for spouses and children 8% match on 401(k) 100% paid leave for parents and caregivers for up to four weeks - effective January 2024 Comprehensive health and wellness benefits, including mental wellness support.
4 Personal Days, 12 Sick Days, 17 PTO days for 0-5 years, and 22 PTO days for 5
years Job DescriptionCall center-based coordination of laboratory communications through various systems and reference resources.
Serve as a liaison for the laboratory by investigating, analyzing, triaging, and resolving highly technical inquiries from clinicians, reference laboratories, pathologists, family members, patients, and additional internal and external customers.
Facilitate laboratory information exchange by handling incoming and outgoing interactions and ensuring completeness and accuracy of documentation of such interactions.
Provide superior customer service while coordinating and responding to all requests courteously and timely.
Effectively and efficiently manage incoming calls by responding proactively, thinking critically, acting creatively, and taking independent initiative.
Perform duties consistent with written policies, procedures, and regulatory requirements.
Required QualificationsA minimum of one year of experience in a medical office, hospital, medical call center, or similar customer service environment is required.
Education may be used in lieu of work experience.
Laboratory experience and/or MLT licensure are preferred.
Physical DemandsThe physical demands described here are representative of those that must be met with or without reasonable accommodation.
The performance of these physical demands is an essential function of the job.
The employee may be required to ambulate, remain in a stationary position, and position self to reach and/or move objects above the shoulders and below the knees.
The employee may be required to move objects up to 10 lbs Recommended Skills Call Centers Communication Customer Service Networking Regulatory Requirements Self Motivation Estimated Salary: $20 to $28 per hour based on qualifications.
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