Branch Manager
Job DescriptionResponsible for the overall profitability and efficient operation of the banking center.
Develops annual deposit, savings and customer retention goals for the banking center.
Establishes and implements an annual sales and marketing plan to achieve targeted goals.
Responsible for hiring, developing and motivating personnel ensuring all staff are sales and service focused.
Ensures adherence to established security procedures and ensures that personnel comply with established bank operating procedures and practices.
Responsible for sales development activities including SALESFORCE sales training, coaching and activities.
Creates a teamwork environment to ensure that quality service is provided and sales goals are met.
Sets an example for the staff in the area of customer service and sales.
Conducts relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations.
ESSENTIAL DUTIES AND RESPONSIBILITIESImplementation of bank policy and explanation of company programs policies, and objectives.
Develop a branch market plan utilizing effective SalesForce sales techniques that will generate additional new accounts and new deposits.
Implement tactical plans that focus our relationship selling effort to manage our most profitable customers in the community.
Identify opportunities to deepen our relationship with customers that have a minimal relationship but offer upside potential and aggressively sell to this customer base.
Actively call on new and prospective customers, exploring needs and cross-selling and recommending bank products and services that are in the best interest of the customer and that achieve their financial objectives.
Acquire and maintain thorough understanding of security procedures.
Maintain prescribed security controls to protect the banking center against fraudulent operations and unnecessary risk or exposure.
Ensure that standard operating procedures are being followed and provide guidance and training to branch personnel on operating problems.
Recruit and develop staff to ensure proper staffing levels.
Ensure accurate and complete performance management reviews and individual development plans are completed on a consistent and timely basis.
Review and monitor individual staff compensation (merit and incentive compensation) to ensure competitiveness and appropriateness to skill and knowledge.
Responsible for personnel administration, such as employment interviews, training and development, coaching, counseling, and performance reviews.
Responsible for recommendations and decisions on hiring, discipline, promotion, transfers and termination of staff.
Maintain an atmosphere conducive to open communication.
Resolve personnel problems and grievances.
Conduct regular staff meetings to review policies, procedures and updates of activities within the bank.
Ensure staff's thorough knowledge and understanding of compliance and regulatory issues relating to teller and customer service areas (i.
e.
Bank Secrecy Act, Regulations CC, E, DD, P, etc.
) evidenced by appropriate application of these regulations in day-to-day operations.
Provide sales leadership for the banking center staff by communicating regularly with staff about the banks' strategic vision.
Establish daily, weekly, monthly, and quarterly sales goals.
Hold staff accountable for sales and service standards and for meeting sales goals.
Observe, coach and recognize staff to achieve superior performance levels.
Ensure all staff is trained in sales and service techniques.
Model sales process skills and techniques.
Actively participate in SalesForce program; attend appropriate sales and SalesForce training; utilize SalesForce program initiatives; work with Senior Manager to set SalesForce goals and make every effort to reach targeted goals.
Make referrals to other business units for traditional and non-traditional banking products and services.
Coach branch personnel in sales skills and hold them accountable for results.
Attend all required training.
Assist others in the banking center as needed.
May be assigned other duties and responsibilities.
May be assigned work or training at other assigned locations.
RequirementsBachelor's degree; or equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.
Extensive background in bank operating policies and procedures, banking regulations (state and federal), employee development and public relations.
Thorough knowledge of bank products and services.
Ability to read, write, and speak English.
Excellent verbal, listening and communication skills.
Strong customer relations skills and ability to work with employees and customers in a cooperative manner.
Strong organizational skills and attention to detail, with the ability to resolve conflict situations.
Possess good judgment skills.
Ability to make decisions, research and solve problems, work independently, handle confidential information and manage multiple tasks.
Ability to accept and facilitate change, caused by customer demand, corporate needs, or regulatory requirements.
Ability to operate office equipment including computers, calculators/adding machines, telephones, voice mail, electronic typewriters, copy machines, fax machines, and security devices.
Ability to drive a vehicle.
Must maintain a current, valid driver's license and an acceptable driving record for bank insurance purposes.
PHYSICAL AND SENSORY DEMANDS - Regularly required to sit, stand, walk, talk, see and hear.
Regularly required to use hands, fingers, and objects, tools, or controls and reach with hands and arms.
Occasionally required to stoop, kneel, or crouch.
Occasionally required to drive.
Frequently lift and/or move up to 25 pounds.
Occasionally lift and/or move up to 50 pounds.
Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORKING CONDITIONS - Work is normally performed in a typical interior/office work environment.
The individual experiences little discomfort from noise, dust or other factors.
Exposed to potentially hazardous condition, i.
e.
, robbery.
Receives detailed instructions and procedures to be followed to minimize the exposure.
Recommended Skills Administration Attention To Detail Audio Equipments Bank Regulations Bank Secrecy Act Coaching And Mentoring Estimated Salary: $20 to $28 per hour based on qualifications.
Develops annual deposit, savings and customer retention goals for the banking center.
Establishes and implements an annual sales and marketing plan to achieve targeted goals.
Responsible for hiring, developing and motivating personnel ensuring all staff are sales and service focused.
Ensures adherence to established security procedures and ensures that personnel comply with established bank operating procedures and practices.
Responsible for sales development activities including SALESFORCE sales training, coaching and activities.
Creates a teamwork environment to ensure that quality service is provided and sales goals are met.
Sets an example for the staff in the area of customer service and sales.
Conducts relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations.
ESSENTIAL DUTIES AND RESPONSIBILITIESImplementation of bank policy and explanation of company programs policies, and objectives.
Develop a branch market plan utilizing effective SalesForce sales techniques that will generate additional new accounts and new deposits.
Implement tactical plans that focus our relationship selling effort to manage our most profitable customers in the community.
Identify opportunities to deepen our relationship with customers that have a minimal relationship but offer upside potential and aggressively sell to this customer base.
Actively call on new and prospective customers, exploring needs and cross-selling and recommending bank products and services that are in the best interest of the customer and that achieve their financial objectives.
Acquire and maintain thorough understanding of security procedures.
Maintain prescribed security controls to protect the banking center against fraudulent operations and unnecessary risk or exposure.
Ensure that standard operating procedures are being followed and provide guidance and training to branch personnel on operating problems.
Recruit and develop staff to ensure proper staffing levels.
Ensure accurate and complete performance management reviews and individual development plans are completed on a consistent and timely basis.
Review and monitor individual staff compensation (merit and incentive compensation) to ensure competitiveness and appropriateness to skill and knowledge.
Responsible for personnel administration, such as employment interviews, training and development, coaching, counseling, and performance reviews.
Responsible for recommendations and decisions on hiring, discipline, promotion, transfers and termination of staff.
Maintain an atmosphere conducive to open communication.
Resolve personnel problems and grievances.
Conduct regular staff meetings to review policies, procedures and updates of activities within the bank.
Ensure staff's thorough knowledge and understanding of compliance and regulatory issues relating to teller and customer service areas (i.
e.
Bank Secrecy Act, Regulations CC, E, DD, P, etc.
) evidenced by appropriate application of these regulations in day-to-day operations.
Provide sales leadership for the banking center staff by communicating regularly with staff about the banks' strategic vision.
Establish daily, weekly, monthly, and quarterly sales goals.
Hold staff accountable for sales and service standards and for meeting sales goals.
Observe, coach and recognize staff to achieve superior performance levels.
Ensure all staff is trained in sales and service techniques.
Model sales process skills and techniques.
Actively participate in SalesForce program; attend appropriate sales and SalesForce training; utilize SalesForce program initiatives; work with Senior Manager to set SalesForce goals and make every effort to reach targeted goals.
Make referrals to other business units for traditional and non-traditional banking products and services.
Coach branch personnel in sales skills and hold them accountable for results.
Attend all required training.
Assist others in the banking center as needed.
May be assigned other duties and responsibilities.
May be assigned work or training at other assigned locations.
RequirementsBachelor's degree; or equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.
Extensive background in bank operating policies and procedures, banking regulations (state and federal), employee development and public relations.
Thorough knowledge of bank products and services.
Ability to read, write, and speak English.
Excellent verbal, listening and communication skills.
Strong customer relations skills and ability to work with employees and customers in a cooperative manner.
Strong organizational skills and attention to detail, with the ability to resolve conflict situations.
Possess good judgment skills.
Ability to make decisions, research and solve problems, work independently, handle confidential information and manage multiple tasks.
Ability to accept and facilitate change, caused by customer demand, corporate needs, or regulatory requirements.
Ability to operate office equipment including computers, calculators/adding machines, telephones, voice mail, electronic typewriters, copy machines, fax machines, and security devices.
Ability to drive a vehicle.
Must maintain a current, valid driver's license and an acceptable driving record for bank insurance purposes.
PHYSICAL AND SENSORY DEMANDS - Regularly required to sit, stand, walk, talk, see and hear.
Regularly required to use hands, fingers, and objects, tools, or controls and reach with hands and arms.
Occasionally required to stoop, kneel, or crouch.
Occasionally required to drive.
Frequently lift and/or move up to 25 pounds.
Occasionally lift and/or move up to 50 pounds.
Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORKING CONDITIONS - Work is normally performed in a typical interior/office work environment.
The individual experiences little discomfort from noise, dust or other factors.
Exposed to potentially hazardous condition, i.
e.
, robbery.
Receives detailed instructions and procedures to be followed to minimize the exposure.
Recommended Skills Administration Attention To Detail Audio Equipments Bank Regulations Bank Secrecy Act Coaching And Mentoring Estimated Salary: $20 to $28 per hour based on qualifications.
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